Contact
Support during the private beta.
For help with your account, a provider connection, moderation, or privacy, use the support address included with your beta invitation. If you can no longer find that message, the beta Discord linked in the site footer will direct you to support. We aim to acknowledge messages within two business days during the beta.
What to include
- Your public handle, the page you were using, and the approximate time of the problem.
- The request ID, if an error message provided one.
- For a provider-sync problem, the Sync ID shown under Settings > Connections. The Sync ID is a Beaten support reference, not your provider account ID.
- For moderation appeals, the affected content or decision and the reason you believe it should be reviewed.
Never share private credentials
Never send a password, session cookie, provider credential or token, authorization header, or the contents of a private account export. Beaten support will not ask for them.
Report security issues responsibly
If you believe you have found a security vulnerability, send it to the support address with the word Security in the subject line and a description of the issue. Do not probe other accounts, and do not disclose a suspected vulnerability publicly until it has been resolved.
Provider connections are optional
The complete manual journal works without connecting Steam or another provider. Disconnecting removes the connection and its observations while preserving journal entries you created or accepted.